Appliance Repair Blog

Thoughts and commentary about appliance repair topics including common failures and repairs, plus links to frequently used parts, industry news, along with information to help you better understand your appliances. Resources available for the technical professional and the do-it-yourselfer.

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Model #DEGX2icon, this dryer from Fisher & Paykel is rather unique in the world of clothes dryers in that it loads from the top, and the drying drum is mounted on a horizontal axis from side to side. A design that works great with their high efficiency top load washers because it reduces the bending usually required to add or remove clothes from the dryer. But this dryer, although functioning just fine, has developed an annoying squeak during the drying cycle that seemed to become worse with heavier loads. Sounding like a bearing might be going bad, I started a load to see, or hear, if I could locate the offending noise.



This dryer design is quite different from what we technicians usually get to deal with on a daily basis. From the top load design, to the bi-directional tumbling action, to the sliding access door, it's pretty obvious this isn't your normal dryer to service. But once you get under the panels and to the mechanical portion of this dryer, well it still looks different, but not nearly as intimidating as before. I decided to add this shot of the drum and heater assembly removed from the cabinet just so you can see what the unit looks like on the inside.



Because I was dealing with what I figured was bearing noise, I started a dying cycle with some weight in the drum and began to listed. The drum bearings on these units are located on the right side about in the middle. If you start a load and notice the noise is coming from that area, well your going to need a new bearing kit. If the source of the noise seems to be elsewhere, then it's time to take the unit apart and do some investigation. But to install a new bearing, we simply open the lid and remove the bearing cover located on the right side middle. Underneath the cover you will find the bushing, bushing keeper, and shaft. The new kit will come with all three replacement parts, so take the old ones out and put the new ones in. It's as easy as that.

A quick bearing replacement and this dryer was a quiet as before. Now to get your hands on the replacement part for your dryer, you will need to find an authorized F&P servicer to sell you the part (part #479332 btw) or call Fisher & Paykel directly to get the part from them. If you have any difficulty locating the part, drop me a line and I can help you locate what you need.

17 comments:

Anonymous said...

Very enlightening comments on the dryer. We purchased a dryer in July 08 and it develeoped the noise problem you described. The local Fisher Paykal rep did not resolve the problem and was to contact the plant. I also contacted the plant just recently, and waiting for reply. Thanks for the info.

TechnicianBrian said...

Glad I could help.

Mike Cottmeyer said...

I have a DE05-US2 that has exactly this problem. Did you replace the bearing by going behind the silver grate that you are pointing at in the first picture or did you have to go through the back?

TechnicianBrian said...

Hey Mike, the dryer in the post is a top load unit where as the dryer you have is a traditional front load. The good news is the part you probably need is available as a bearing kit if the noise is coming from the back of the unit. To get to it you will need to remove the front panel and pull the drum, then install the new kit. Easy as that. Thanks for visiting.

Anonymous said...

We are experiencing the same noise. It looks like the head of the screw on the cover is not a hex or torx, will I need a special tool to get the cover off to access the bearing?
And can I replace the bearing with out removing the outer shell of the dryer?
TIA
Mark

TechnicianBrian said...

Hey Mark, the cover should be a hex or Phillips type screw and yes the bearing is installed without removing any panels.

Lori said...

Your website helped me diagnose our problem and I bought the bearing kit today. However, I can't get the shaft out and the instructions say to refer to the "Service Manual" which I have been unable to find. Any thoughts on how to get it out would be most appreciated. Laundry piles up quickly with 3 kids!!

TechnicianBrian said...

Lori, the best way to remove the shaft is a thin wall, deep well socket, 17mm if my memory serves. This will allow it to fit around the shaft, but also fit inside the opening in the drum. If you don't have one that fits, you can clean up the shaft, and if it still looks good, install the new bearing to get you by until you can get the right tool. It's usually the bearing that fails and not the shaft. Hope this helps, thanks for visiting.

Rowdy said...

removing (and replacing) the "bearing" shaft looks to be a 22mm deep thin-walled socket. for what it's worth...

Anonymous said...

My "knocking noise" is coming from the lower back left hand side (if looking from the front), it is the right side if you are looking from the back. It sounds like someone knocking on the door... is this the bearing kit you described earlier? Will it harm the dryer to run it while it makes the noise?

TechnicianBrian said...

If you are hearing knocking, I would suspect the lint filter on the left side is the problem as it may have broken loose from the housing.

John Trainer said...

I have a DGGX2 Fisher&Paykel gas dryer. It is making a squeaking noise from the right side of the barrel, and then a few minutes later it creates a knocking noise on the left side. Do you think this could be bearings that is causing both noises? I read in your blog where you referenced a part number, but you were discussing a DEGX2 dryer. Would the bearing part number be the same for both? I looked out on their official website and they don't have this particular dryer model out there anymore. Thanks for your insight and help!

TechnicianBrian said...

Hey John, the bearings are the same and that should resolve the noise issue on the right side, but the knocking noise on the left is more than likely a lint screen or scrapper that has come loose. Removing the single screw toward the bottom of the cover on the left will give you access to that area.

Donna said...

Hey Brian, this is John's wife Donna.. He replaced the bearing but the rattling on the left side is still there. I suspect the lint filter as well. We removed it and found TONS of lint built up behind it. There are small cracks in the white plastic circle (with all the holes) that surrounds the lint "cup". The entire round assemble looks like it is not seating well. We are going to take it apart again today and look at it more closely but wanted to see if any of this raises any flags with you based upon your experience.

ryan said...

Thanks for posting on this subject... you saved me from having to purchase a new dryer.

I used the same shaft that was already in the dryer i just replaced the new grease ball bearing for the old one.

WORD OF ADVISE... Do not get your Bearing kit from searpartsdirect.com... It cost 150 with tax and shipping (rush shipping)... but was billed twice for the part. Be careful!

Other than that it was pretty simple and easy to do.

HeavyG said...

I had the same problem (DEGX1; 5 yrs old) and it took 2 hrs to fix with a screwdriver and the service manual directions. First, I replaced the drum shaft bearing assembly a few weeks back but that was not the problem. But for $80 it was a minimal investment that I don't need to worry about again and was also easy to replace. The squeak continued though and it sounded like it was coming from the right rear of the machine. Another post in this thread mentioned the belt tensioner pulleys and when I followed the directions (Steps 6.1, 6.2, 6.42, 6.6, 6.8, 6.16 and 6.24), I got the pulleys out and one of the spindles was dry. I greased it up and put it all back together and for $0 and 2 hrs time, it is purring like a kitten. Apart from the electronics, the design of this system is surprisingly simple. I cleaned the inside of the machine while I had it apart. Hopefully you don't find a dead mouse like I did.

Follow-up: Regreasing the pulley lasted for 3 weeks. The squeak returned and now I see that there is too much play between the spindle and the bad pulley. Next time, will fork out the $80 to replaces the tensioner puelly assembly.

Anonymous said...

hey, kudos to the gentleman who was so helpful who was a technician. I hope you all are still reading cause CATCH THIS:
first, this is a bushing, no rollers, or balls. second, squeaking is usually some dried up substance or contamination by disintegration (very minor so) of the part., or an invasion of the atmosphere, like rust. (oxidation)
why do you feel the need for a part? if the bushing is all there, and not scratched up., why not clean with oil, like olive oil?
then put a little vaseline around the egg shaped bearing, and the shaft, and re-assemble?
I did this and with my 25 years expience on appliances will tell you, I CAN TAKE THAT TO THE BANK!! (WITH NO MONEY SPENT)
ALSO, I LISTENED WITH MY EAR WHILE ROTATING THE DRUM BY HAND FROM THE TOP (VIEW) WITH THE MOTION FROM THE REAR OF THE MACHINE TOWARD THE FRONT) COMPARING THE MIDDLE BEARING AREA, TO THE BACK WHERE THE PLASTIC ROLLERS, AND BELT ATTACH TO THE MOTOR.
THAT WAY I KNEW WHAT TO WORK ON.
CHEERS,!! DAVID

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