Model #EF36BNDFSS, This is a bottom mount refrigerator made my Amana with the Dacor name on the front. The unit was working fine, but the customer was complaining about an intermittent noise from the fresh food section. The damper assembly on many of these units will make a grinding noise when they are opening or closing the damper assembly that some customers find objectionable. The only way to make it better is to try a new assembly. A couple of screws and the whole thing part can be changed out. After replacing the damper, the unit was again quiet for the customer.