Model #EDW5500DSS0, this tall tub dishwasher developed a rather noticeable leak the last time it was used. The customer fortunately decided to start the unit while she was still home instead of the normal start it on the way out the door. After just a few minutes of washing, there was water all over the kitchen floor. The customer removed the front access panel and it was obvious the source was somewhere under the unit.
The source of most leaking appliances, no matter what they are, can usually be found by simply getting in and having a look around. Water can find its way around many places very easily, but if the leak is the result of an actual failure such as a damaged hose or fitting, the leak should be consistent in its appearance. Intermittent leaks can be more troublesome to find, but water has a tendency to leave tell tale markings as it finds its way to the lowest part of the appliance.
This customer was able to verify the leak visually by removing the access panel, and it didn’t appear to be intermittent in any way. When I arrived, the mess had been cleaned up, and given the description of the amount of water on the floor, I wasn’t about to start a wash cycle for fear of a repeat. Using my flashlight and a mirror, I scanned all the water connections for some sign of failure and quickly came upon the delivery tube for the middle wash arm.
It seems the rubber connection between this tube and the heating unit had split leaving a large opening for water to flow through. And given the water in this line comes from the wash pump, it was easy to see how this dishwasher essentially drained itself in just a few moments after start up.
I removed the dishwasher from the cabinet and proceeded to removed all the covers to gain access to the delivery tube. This dishwasher has an outer shell to help with sound deadening that must be removed in order to get the delivery tube out and the new one put in. Once the job was complete and the dishwasher mounted securely back in place, I started a wash cycle, but this time all the water stayed in the tub, just as it should.
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