Appliance Repair Blog
Thoughts and commentary about appliance repair topics including common failures and repairs, plus links to frequently used parts, industry news, along with information to help you better understand your appliances. Resources available for the technical professional and the do-it-yourselfer. Over 650 Posts


Master Technician – Certified Appliance Professional

I am not usually one to toot my own horn, but I was rather pleased to find my M-CAP certificate in the mail this weekend. As a technician and trainer, I constantly work to keep abreast of changes in the industry and strive to maintain a high level of technical competence so I can provide good service to customers, and provide real value to those individuals I help train to one day become technicians. That is why after years of work experience, I decided to commit myself to passing one of the two industry sanctioned certification tests and demonstrate my abilities to my peer group.

PSA Press Release

Brian A. Dawson is among a very select group of major appliance service technicians in the United States to be certified as a Certified Appliance Professional with a Master Technician rating.

To achieve this status, Mr. Dawson has taken and passed eight different comprehensive examinations, that measure the individuals skills in consumer relations, diagnostic techniques and repair ability for all types of domestic major appliances.

The Master Technician rating is the highest available level of recognition for technical expertise given by the major home appliance industry.

Diagnosing and repairing today’s sophisticated appliances requires special skill and constant training to keep abreast of changing technologies. Technicians that make the effort to maintain the high level of excellence necessary to become a Certified Appliance Professional are proud of their skills and deserve to be recognized by their profession.

Certification is strictly voluntary and only those who possess extraordinary skills in the field of appliance repair will attempt the rigorous testing procedure.

The Professional Service Association (PSA) is a not-for-profit National Trade Association representing independent appliance and electronic service centers. The Certification programs developed by PSA are designed to encourage excellence and pride in our industry.