• Check that the dispenser is not locked. Some models have a lock feature that deactivates the dispenser levers and control buttons. The lock button is on the dispenser front cover. This feature prevents unintentional dispensing during cleaning, etc. Press the “Unlock” or “Locked” button to reactivate the dispenser levers and allow dispenser function.
• If there has been a recent power outage or the power supply has been off for more than 1 hour, the power outage indicator (on some models) will disable the dispenser function. To use the dispenser, press and hold the Reset button (if applicable) for 3 seconds until you hear the beeps.
• Check that ice is not stuck in the ice chute. The ice chute can build up ice flakes over time due to the use of crushed ice. The ice chute is located on the inside of the freezer door and is accessible by removing the ice storage bin. Use only a plastic utensil to remove ice from the ice chute. Do not use anything sharp to remove ice as this may damage the ice chute.
• Once large clumps or cubes are removed, use a warm, wet cloth to wipe the inside of the ice chute. After removing the ice build-up, dry the ice chute by wiping it with a clean, dry cloth to prevent additional ice formation.
• Check that ice is not clumping or sticking together in the ice bin. If it is, shake the ice bin to separate the cubes. If the cubes do not separate, empty the ice bin and clean it. Allow 24 hours for the ice bin to refill.
• Check that ice is not melted around the auger. The auger is the metal spiral object in the ice bin. If it is, dispose of the ice cubes and clean the ice bin. Do not try to remove the melted ice with a sharp object as this may damage the ice bin. Allow 24 hours for the ice bin to refill.